Introduction

Jai Ram Psychiatry Clinic is committed to protecting the privacy and confidentiality of all our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information. By using our website and services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information to provide you with the best possible psychiatric care:

• Personal Information: Name, phone number, email address, and age — collected via our appointment and contact forms.
• Medical Information: Reason for visit, concerns described, and appointment preferences — collected during consultations and via forms.
• Website Usage Data: Pages visited and form submissions (non-medical) — collected to improve our website performance and user experience.
• Cookies: If any cookies are used, they serve essential functions such as remembering your preferences and improving site functionality. No medical data is stored in cookies.

How We Use Your Information

Your information is used for the following purposes:

• Scheduling and confirming appointments.
• Providing psychiatric consultation and treatment.
• Communicating with patients about their care.
• Improving our website and services.
• Complying with legal and regulatory requirements.

Medical information is used solely for providing care. It is never used for marketing, research, or any purpose unrelated to your treatment.

Information Sharing

We do not sell, rent, or share your personal or medical information with any third party. Your information may be shared only in the following circumstances:

• With your explicit written consent.
• With other healthcare providers involved in your care, only with your consent.
• When required by law or court order.
• In life-threatening emergency situations where information is necessary to protect your safety.

Data Security

We implement appropriate technical and organisational measures to protect your information, including secure storage of medical records, restricted access to patient data, and secure communication channels. Our website forms use encryption for data transmission. Physical records are stored in locked, access-controlled environments.

Patient Rights

As a patient, you have the following rights regarding your personal and medical information:

• Right to access your medical records.
• Right to request corrections to your information.
• Right to request deletion of non-essential data (subject to medical record retention requirements).
• Right to withdraw consent for information sharing.
• Right to file a complaint about data handling.

Medical Records Retention

Medical records are retained in accordance with the Medical Council of India guidelines and applicable laws. Records are typically retained for a minimum period as required by law and are securely destroyed thereafter.

Website Forms

When you submit an appointment request or contact form on our website, the information you provide is transmitted securely to our clinic for the purpose of scheduling and communication. We do not store form submissions on third-party servers. A honeypot field and anti-spam measure are in place to protect against automated submissions.

Children’s Privacy

For patients under 18, personal and medical information is collected with parental consent. Parents or legal guardians have the right to access, review, and control their child’s medical information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: